Don’t be afraid of “no.” It makes people feel safe and in control.
David stopped tapping his pen. He looked up, surprised. The wind had been taken out of his sails. "Well," David mumbled, "It’s just frustrating. We have shareholders to answer to." never split the difference by chris voss pdf
Overall, "Never Split the Difference" offers a unique and insightful approach to negotiation, emphasizing the importance of empathy, rapport-building, and strategic thinking. While some readers may find the book's techniques more applicable than others, the book remains a valuable resource for anyone looking to improve their negotiation skills. Don’t be afraid of “no
Most people panic when they hear "no." Voss celebrates it. He argues that "no" makes the speaker feel safe and in control. Getting to "no" quickly removes the pressure of "yes," which feels like a trap. In the PDF margins, readers often scribble: "Ask, 'Is now a bad time to talk?' not 'Do you have a few minutes?'" The wind had been taken out of his sails