When creating your new Mobcash password, avoid using "123456", your birthday, or your pet's name. Follow these rules instead: Use at least 12 to 16 characters.
If both automated methods fail (e.g., you changed your phone number or the OTP isn’t arriving), you must request a manual through customer support. Mobcash Password Change
Explain clearly: “I need a Mobcash password change because I cannot access my old phone number.” The agent will initiate a secure reset link sent to your email or alternative number. When creating your new Mobcash password, avoid using
The standard MobiCash mobile payment app provides self-service options within the application to update security settings. Log in to the MobiCash app . Tap the Settings icon (usually in the top right corner). Select the Change PIN option. Explain clearly: “I need a Mobcash password change
Do not use sequences like "1234" or repeating numbers like "0000".
| Problem | Solution | |--------|----------| | Didn’t receive OTP | Wait 60 sec, check spam, ensure mobile number is correct. | | “Weak password” error | Add uppercase, numbers, or special characters. | | Can’t find “Change Password” | Check under , Privacy , or Login Options . | | App crashes / error | Update the app or contact Mobcash support via email/helpline. |
If you cannot remember your password: