If you already possess the physical programming dongle (red or grey USB key) but lost your installation CD:

You cannot download the software yourself. You must call a company that holds a current Gent Partnership agreement. They will bring a laptop with the legal, licensed version of the software.

Finding a direct download link for Gent Vigilon programming software (often referred to as the Gent Commissioning Tool

A: If you are a certified user, contact Honeywell Technical Support (+44 (0)116 246 2600). They will verify your credentials and grant you access to the MyBuildings portal to redownload it.

Understand the needed to connect to the panel once you have the software. Adding devices to honeywell gent panel without software?