This handbook is your playbook. It outlines who we are, how we operate, and how we protect our culture of .
Practical tip: If a policy conflicts with local law, request written clarification from HR and consult labor resources if needed.
The and its accompanying "Mafia Manifesto" serve as the foundational guides for the company's "Broistas" and staff. Unlike typical corporate manuals, these documents focus heavily on maintaining a high-energy, people-first culture known as "Dutch Luv" . Core Values: The "Trifecta"
"Ride hard. Pour love. Go Dutch."
At the very back of the handbook’s summary page, Dutch Bros lists the three fastest ways to get fired. Memorize these:
While culture is king, the handbook contains strict operational "Top Rules" that are non-negotiable.
Never refuse a tip. Never ask for a tip.